The general conditions

All equipment shipped from a warehouse of company, undergoes procedure of scanning of serial numbers with their binding to date of shipment from a warehouse. All serial numbers and shipment dates are stored in an electronic database. The basis for product reception in guarantee repair is obligatory performance of two conditions: presence of serial number of a product in a database and not expired warranty period at the moment of product receipt in repair. Presence of the guarantee coupon on a product is not required, as well as does not grant the right to free guarantee repair in case of absence of serial number of a product in our base of serial numbers. At desire the buyer can receive sample of serial numbers on got by it at us products from our database of serial numbers.

Guarantee certificates

Claims to the bought products are accepted by the seller only during a warranty period.
The seller undertakes to make free repair of a defective product within 14 days or its replacement, in case of impossibility of repair. If at the moment of product receipt in repair in a warehouse of the seller there is no given model of a product replacement is carried out on similar under characteristics and cost a product of other model. Indemnification of cost of defective products in the monetary form is not made. Delivery of the defective goods to the seller should be carried out the buyer. Reception in guarantee repair is carried out only in the presence of a full complete set of the goods (packing, the documentation, the software, connecting cables etc.).

The guarantee does not extend on:

• the products having traces of mechanical and electric damages (including. And hidden), intensive deterioration or negligent operation, traces of the soldering, change in a product design, infringement of seals of the manufacturer or other signs of attempts of independent repair and opening.

• the products which have failed in connection with infringement of conditions of operation, transportation or storage.

• products with damaged not deleted guard label of the seller (sticker) if those are available.

• accessories or products with various inscriptions not factory character, and also with the remote or partially broken factory marks.

• damages of accessories and the products, caused by discrepancy to State standards of parametres of feeding, telecommunication, cable networks and other external factors (climatic, damages at hit of insects and others).

• damages of accessories or the products, caused by use of non-standard spare parts and the account materials, cleaning materials. The damages caused by non-observance of terms and the period of maintenance service if it is necessary for the given product.

• accessories or the products clashing with counterfeit ON.

• accessories and products with through damages of protective tapes and seals with an inscription "Warranty void if removed" (At removal acts in film from a guarantee) or similar on sense if those are available.

• external ports of the electronic payments established in system blocks of computers

• external ports of network adapters, switchboards and other products for work in computer networks.

• serviceable accessories and products.